FAQS Frequently
Asked
Questions




Let’s Get Started

Can I come up with my own ideas for logo design?


We value your inputs on logo designs at all times. Our logo designers are experienced professionals that quickly gauge what client demand and design as per their brief.

Can I get my old logo design modified?


Yes, it is possible to work on an existing logo to give it a new and fresh outlook. Our team of logo designers will come up with various options for you based on your instructions, so you choose the one that best resonates with your brand.

My product is shelved next to popular brands; how do I make it stand out from the competition?


We understand that competitive merchandising is crucial to sales. Thus, we analyze your retail environment and develop unique and eye-catching packaging solutions that will speak out your customer needs and showcase product benefits. We know the best ways to stand out your product among your competition.

How will you make my video animation a success?


Creating an effective explainer video involves artists and creatives. Our team encompasses up of;

  • Scriptwriter
  • Storyboard artist
  • Voiceover artist
  • Illustrator
  • Animator
  • Sound Designer

Our writers, animators, and artists' dedication and professionalism guarantee that your video will do wonders online.

How do I know if I have chosen the right website plan for my business?


Websites are a perfect online platform that resonates with your brand online. It is inevitable to get things right the first time, or you end up fixing it your life. Once you brace up to have a website, you can contact us for guidance as to which website design & development package is perfect for your brand. Our customer support representative will guide you A-Z as per your industry and niche.

Can you help me update/alter or make changes to my existing website?


Yes, we can do it for you. Our professional web designers and developers are capable enough to design and develop from scratch, and regardless of the previous platforms and coding languages, they can update and fix your website at your behest.

How long does it take for a website to be built from scratch?


A simple website with only 3, 4 pages will take around three weeks, while a website with more webpages and in-depth navigation can take up to 14 weeks of initial development. Note that this duration is subjected to an increase if the client asks us to compose content for the website.

Can I see my website is designed and developed while it is in the process?


We believe in transparency and strive to deliver a seamless customer experience. You can ask your project manager to keep you notified about each step in the process. Digital Dex empowers its clients to have everything done as per their requisites.

How much does it cost to have a custom mobile application?


Before we begin on your project, we get a detailed project specification from you to understand what you expect from us. Later we help you choose the most suitable package as per your brief. We give you the liberty to hold us accountable for what has been put to paper. Our services come with no hidden charges and fees.

How long does it take a mobile app to be developed from scratch?


Well, it’s a notorious query that most mobile app clients ask. Based on a brief conversation, it is near impossible to quote how many days it would take to build your app. It is just like asking, how long is this string? – without a ruler.

However, on average, it takes around 4-12 months to efficiently and effectively deliver your mobile app.

Which platform should I opt for, iOS, or Android?


Deciding on which platform you want to go with depends on your segmentation of the target audience. Since iOS and Android are two different platforms, their applications are coded in two different languages. JAVA is used for Android, while Objective C or Swift is used for developing mobile applications on iOS.

In case you want to complete market penetration, then you should choose to have a mobile application on both platforms.

Will I have a dedicated project manager throughout the process?


Yes, you will be assigned a dedicated project manager who will be our primary point of contact during the entire developing phase. We offer complete support during the process, so you will never feel left off.

How long will it take to have organic results via search engine optimization?


SEO is a long-term investment, and since every website’s circumstances are different, it depends from brand to brand. On average, it takes around 6-months before leads start to trickle in; however, building an authoritative website takes time.

Why Should I Advertise with pay-per-click ads?


With a PPC campaign;

  • You can target a specific audience at a particular time
  • The response to the campaign is shown in real-time, which gives you complete control of what you do
  • You can easily outrank your competitors
  • Instantly reach people who are searching for you
  • Boost brand awareness

How can I measure return on investment on my social media campaign?


After choosing the platforms for your social media and planning the campaigns, it is crucial to keep an eye on the ROI of your social media.

The return-on-investment of social media camping can be calculated by the following formula;

Return for social media – the cost of social advertising/cost of social marketing

Do I have to provide content for email marketing?


No, we will do it all.
However, the more detail and guidance you provide, the better the email copy we can generate.

A Simple & Efficient Work Process.


Digital Dex’s founding principle is simplicity and efficiency in execution. In today’s competitive landscape, you can’t afford complicated, long-winded processes. Once you’re on board with us, here’s how it rolls:

  • Vision Alignment

    Send us a brief & let us know your goals.. We’ll study your business, identify your audience & create strategies that meet your objectives.

  • Milestone Set up

    Once goals are aligned, we set up a high-level timetable with milestones and deliverables set up.

  • First Delivery

    We deliver you the first draft, first design, first prototype, first demo, and incorporate your feedback into the project.

  • Regular Updates

    We believe healthy communication is the key to success. That’s why we’re always going to keep you updated with project statuses.

  • Final Delivery

    You get the files, accesses to accounts & instructions for maintenance (for websites and apps).

Us vs. Others - What Do We Have to Offer?


Generic promises, templated assets, inaccessible support, outdated strategies…..you deserve better.
With Digital Dex, you get what others can’t deliver – results, quality, affordability.

we're awesome, nah, we arent't
saying that. our customers are

We’ve Also Won Some Awards Along the Way.
Humble braggin’ here.

Hop on board!
Let's Give Your
Business a Personality

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